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Updated on Friday, March 22, 2019
Banking on the go is one of the great conveniences of owning a smartphone. All major banks offer some form of mobile banking, and uptake among consumers is extremely strong. A 2018 Citibank ranked-choice survey found that 31% of respondents said mobile banking was their most-used app, behind only apps for social media and weather.
Not using mobile banking? Time to join the revolution. Read on for some basic tips that should help make you a mobile banking power user.
Get started with mobile banking
Mobile banking is broadly similar to logging on to your account online with a home PC or laptop. Nearly all banking apps let you check your balance, deposit checks, transfer money and set up custom account alerts. To get started, visit the app store offered by your mobile device and search for your bank or credit union. Carefully evaluate that you are selecting the correct app for your institution, then download and install the app.
Once you’ve installed the app, you will probably be required to set up a mobile account. This may be different than your existing online login, or the credentials may be the same for the standard online experience. Either way, the app should prompt you with easy-to-understand instructions.
One other point: Keep the app updated to ensure that the latest security measures are in place and bugs are fixed from previous versions. Newer versions of an app may have newer features. Many apps update automatically, but you should still check the settings on your phone to ensure you’re getting the updates you need.
Tips for a successful mobile check deposit
One of the premier features for mobile banking users is the mobile check deposit feature: Just take a photo with your device of the checks you wish to deposit, and submit them to the app. To ensure that the mobile check deposit process goes smoothly, follow these tips:
Take a clear photo
You want to make sure the photo is clear so that the information is prominently displayed. Consider putting the check on a table or a flat surface instead of holding the check. In addition, don’t have other objects in the frame such as other paperwork and use good lighting. Your mobile app may have a rectangular guide to show you how to take your photo, which makes sure you get it right.
Remove any check stubs
You want to make sure that your deposit only shows your check. If your check has a pay slip or another form of attachment like a check stub or voucher, detach it before taking a photo.
Enter the correct information
Even if your photo is clear, your deposit could get rejected if you’ve entered incorrect information. For example, your check may show an amount of $660, but if you accidentally enter $760 the deposit will be rejected. Double check all information before submitting your deposit.
Mistakes happen. Maybe you forgot you’d already deposited a check, or someone in your family did so and never told you. If you redeposit a check, most places will either send you a notification of a duplicate deposit. Others may reject both deposits or charge you a fee. You may want to consider organizing your checks, perhaps by writing on the check itself that you deposited it, or putting it away in a separate folder.
Check to see if your mobile check deposit was successful
Your app should let you know if a mobile check deposit has gone through, and some banks also send a text or email confirmation message — but even if you receive this message, checks can still get rejected. Double-checking to see if the mobile check deposit went through is the safest bet, by looking at your account balance in your checking account. Depending on your bank, a mobile check deposit can take several business days to show up in your account.