How to Contact Chase Customer Service

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Written By

Alexandria White

Updated on Thursday, May 3, 2018

Chase has numerous customer service lines available for all the inquiries you may have as an account holder. In this post, we list the contact methods for all of Chase’s products including credit cards, personal banking, auto loans and more.

In addition to the methods listed below, you can reach Chase customer service by signing in to Chase Online^SM and sending a message via the secure message center. Click on the “Customer Center” tab, then click “Send a new message” on the left-side navigation.

You can also tweet @ChaseSupport. Representatives are available Monday-Friday from 7 a.m.-11 p.m. EST and Saturday and Sunday 10 a.m.-7 p.m. EST. Remember not to share any account or other personal information on Twitter.

Chase Customer Service
	Phone	Mail
Online or mobile banking support	Customer Service: 1-877-242-7372 TTY: 1-800-242-7383 Outside the U.S.: 1-713-262-3300
Credit cards - personal	Customer Service: 1-800-432-3117 TTY: 1-800-955-8060 International: 1-302-594-8200	Card Services P.O. Box 15298 Wilmington, DE 19850 Active duty military: SCRA enrollment for Cardmember Services P.O. Box 183240 Columbus, OH 43218-3240
Credit cards - business	Customer Service: 1-888-269-8690 TTY: 1-800-955-8060 International: 1-480-350-7099	Card Services P.O. Box 15298 Wilmington, DE 19850 Active duty military: SCRA enrollment for Cardmember Services P.O. Box 183240 Columbus, OH 43218-3240
Personal banking	Representatives are available 24/7 for: Service on existing accounts: 1-800-935-9935 TTY: 1-800-242-7383 Automated service available 24/7 for: Online and mobile banking technical support: 1-877-242-7372 International online and mobile banking technical support: 1-713-262-3300	National Bank By Mail P.O. Box 36520 Louisville, KY 40233-6520 Deliveries via courier: National Bank By Mail Mail Code KY1-0900 416 West Jefferson, Floor L1 Louisville, KY, 40202-3202, United States
Auto loans	Customer Service: 1-800-336-6675 TTY: 1-800-524-9765	Chase Auto Finance P.O. Box 901076 Fort Worth, TX 76101-2076
Home equity loans	Customer Service: 1-800-836-5656 TTY: 1-800-582-0542 Representatives are available: Monday - Friday: 8 a.m. - midnight EST Saturday: 8 a.m. - 8 p.m. EST Sunday: Closed	Chase Attn: Home Equity Servicing Mail Code OH4-7304 3415 Vision Drive Columbus, OH 43219-6009
Mortgage loans	Customer Service: 1-800-848-9136 TTY: 1-800-582-0542 Spanish Customer Service: 1-855-280-4198 Representatives are available: Monday - Friday: 8 a.m. - midnight EST Saturday: 8 a.m. - 8 p.m. EST Sunday: Closed Homeowner’s insurance inquiries: 1-877-530-8951	Chase Attn: Customer Service Research Mail Code: OH4-7302 P.O. Box 24696 Columbus, OH 43224-0696 Exclusive address for notices of error, requests for information and qualiﬁed written requests: Chase P.O. Box 183166 Columbus, OH 43218-3166
Investments and retirement planning	For servicing questions for Chase Investments: 1-800-392-5749 Retirement Money Market Accounts or IRAs/CDs: 1-855-800-8053 For advice on your accounts, please contact your assigned advisor or team. For other savings and banking services: 1-800-935-9935
Private client	Existing customers only: 1-888-994-5626 Fill out this form for new customer inquiries
Commercial banking	Existing customers only: General: 866-954-3718 J.P. Morgan Access® Technical Support: 866-872-3321 Chase Connect^SM Support: 877-226-0071 or 855-893-2223 (for government, health care, higher education and not-for-profit clients) Image Deposit Direct® Technical Support: 866-619-3060; for Virtual Remit^SM Technical Support: 866-872-3321 Positive Pay Solutions Center: 800-235-6286; Positive Pay fax: 817-399-5550 Fill out this form for new customer inquiries
Business banking	Existing accounts: 1-800-242-7338 TTY:1-800-242-7383 General inquiries: 1-800-242-7324, select option 2 Representatives are available 24/7	National Bank By Mail P.O. Box 36520 Louisville, KY 40233-6520 Deliveries by courier: National Bank By Mail Mail Code KY1-0900 416 West Jefferson, Floor L1 Louisville, KY, 40202-3202, United States