How to Contact Chase Customer Service

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Updated on Thursday, May 3, 2018

Chase has numerous customer service lines available for all the inquiries you may have as an account holder. In this post, we list the contact methods for all of Chase’s products including credit cards, personal banking, auto loans and more.

In addition to the methods listed below, you can reach Chase customer service by signing in to Chase OnlineSM and sending a message via the secure message center. Click on the “Customer Center” tab, then click “Send a new message” on the left-side navigation.

You can also tweet @ChaseSupport. Representatives are available Monday-Friday from 7 a.m.-11 p.m. EST and Saturday and Sunday 10 a.m.-7 p.m. EST. Remember not to share any account or other personal information on Twitter.

Chase Customer Service

Phone

Mail

Online or mobile banking support

Customer Service: 1-877-242-7372

TTY: 1-800-242-7383

Outside the U.S.: 1-713-262-3300

Credit cards - personal

Customer Service: 1-800-432-3117

TTY: 1-800-955-8060

International: 1-302-594-8200

Card Services
P.O. Box 15298
Wilmington, DE 19850

Active duty military:
SCRA enrollment for Cardmember Services
P.O. Box 183240
Columbus, OH 43218-3240

Credit cards - business

Customer Service: 1-888-269-8690

TTY: 1-800-955-8060

International: 1-480-350-7099

Card Services
P.O. Box 15298
Wilmington, DE 19850

Active duty military:
SCRA enrollment for Cardmember Services
P.O. Box 183240
Columbus, OH 43218-3240

Personal banking

Representatives are available 24/7 for:

Service on existing accounts: 1-800-935-9935

TTY: 1-800-242-7383

Automated service available 24/7 for:

Online and mobile banking technical support: 1-877-242-7372

International online and mobile banking technical support: 1-713-262-3300

National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520

Deliveries via courier:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States

Auto loans

Customer Service: 1-800-336-6675

TTY: 1-800-524-9765

Chase Auto Finance
P.O. Box 901076
Fort Worth, TX 76101-2076

Home equity loans

Customer Service: 1-800-836-5656

TTY: 1-800-582-0542

Representatives are available:
Monday - Friday: 8 a.m. - midnight EST
Saturday: 8 a.m. - 8 p.m. EST
Sunday: Closed

Chase
Attn: Home Equity Servicing
Mail Code OH4-7304
3415 Vision Drive
Columbus, OH 43219-6009

Mortgage loans

Customer Service: 1-800-848-9136

TTY: 1-800-582-0542

Spanish Customer Service: 1-855-280-4198

Representatives are available:
Monday - Friday: 8 a.m. - midnight EST
Saturday: 8 a.m. - 8 p.m. EST
Sunday: Closed

Homeowner’s insurance inquiries: 1-877-530-8951

Chase
Attn: Customer Service Research
Mail Code: OH4-7302
P.O. Box 24696
Columbus, OH 43224-0696

Exclusive address for notices of error, requests for information and qualified written requests:

Chase
P.O. Box 183166
Columbus, OH 43218-3166

Investments and retirement planning

For servicing questions for Chase Investments: 1-800-392-5749

Retirement Money Market Accounts or IRAs/CDs: 1-855-800-8053

For advice on your accounts, please contact your assigned advisor or team.

For other savings and banking services: 1-800-935-9935

Private client

Existing customers only: 1-888-994-5626

Fill out this form for new customer inquiries

Commercial banking

Existing customers only:

General: 866-954-3718

J.P. Morgan Access® Technical Support: 866-872-3321
Chase ConnectSM Support: 877-226-0071 or 855-893-2223 (for government, health care, higher education and not-for-profit clients)

Image Deposit Direct® Technical Support: 866-619-3060; for Virtual RemitSM Technical Support: 866-872-3321

Positive Pay Solutions Center: 800-235-6286; Positive Pay fax: 817-399-5550

Fill out this form for new customer inquiries

Business banking

Existing accounts: 1-800-242-7338

TTY:1-800-242-7383

General inquiries: 1-800-242-7324, select option 2

Representatives are available 24/7

National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520

Deliveries by courier:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States

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