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Chase has numerous customer service lines available for all the inquiries you may have as an account holder. In this post, we list the contact methods for all of Chase’s products including credit cards, personal banking, auto loans and more.
In addition to the methods listed below, you can reach Chase customer service by signing in to Chase OnlineSM and sending a message via the secure message center. Click on the “Customer Center” tab, then click “Send a new message” on the left-side navigation.
You can also tweet @ChaseSupport. Representatives are available Monday-Friday from 7 a.m.-11 p.m. EST and Saturday and Sunday 10 a.m.-7 p.m. EST. Remember not to share any account or other personal information on Twitter.
Chase Customer Service
Phone
Mail
Online or mobile banking support
Customer Service: 1-877-242-7372
TTY: 1-800-242-7383
Outside the U.S.: 1-713-262-3300
Credit cards - personal
Customer Service: 1-800-432-3117
TTY: 1-800-955-8060
International: 1-302-594-8200
Card Services
P.O. Box 15298
Wilmington, DE 19850
Active duty military:
SCRA enrollment for Cardmember Services
P.O. Box 183240
Columbus, OH 43218-3240
Credit cards - business
Customer Service: 1-888-269-8690
TTY: 1-800-955-8060
International: 1-480-350-7099
Card Services
P.O. Box 15298
Wilmington, DE 19850
Active duty military:
SCRA enrollment for Cardmember Services
P.O. Box 183240
Columbus, OH 43218-3240
Personal banking
Representatives are available 24/7 for:
Service on existing accounts: 1-800-935-9935
TTY: 1-800-242-7383
Automated service available 24/7 for:
Online and mobile banking technical support: 1-877-242-7372
International online and mobile banking technical support: 1-713-262-3300
National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520
Deliveries via courier:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States
Auto loans
Customer Service: 1-800-336-6675
TTY: 1-800-524-9765
Chase Auto Finance
P.O. Box 901076
Fort Worth, TX 76101-2076
Home equity loans
Customer Service: 1-800-836-5656
TTY: 1-800-582-0542
Representatives are available:
Monday - Friday: 8 a.m. - midnight EST
Saturday: 8 a.m. - 8 p.m. EST
Sunday: Closed
Chase
Attn: Home Equity Servicing
Mail Code OH4-7304
3415 Vision Drive
Columbus, OH 43219-6009
Mortgage loans
Customer Service: 1-800-848-9136
TTY: 1-800-582-0542
Spanish Customer Service: 1-855-280-4198
Representatives are available:
Monday - Friday: 8 a.m. - midnight EST
Saturday: 8 a.m. - 8 p.m. EST
Sunday: Closed
Homeowner’s insurance inquiries: 1-877-530-8951
Chase
Attn: Customer Service Research
Mail Code: OH4-7302
P.O. Box 24696
Columbus, OH 43224-0696
Exclusive address for notices of error, requests for information and qualified written requests:
Chase
P.O. Box 183166
Columbus, OH 43218-3166
Investments and retirement planning
For servicing questions for Chase Investments: 1-800-392-5749
Retirement Money Market Accounts or IRAs/CDs: 1-855-800-8053
For advice on your accounts, please contact your assigned advisor or team.
For other savings and banking services: 1-800-935-9935
J.P. Morgan Access® Technical Support: 866-872-3321 Chase ConnectSM Support: 877-226-0071 or 855-893-2223 (for government, health care, higher education and not-for-profit clients)
General inquiries: 1-800-242-7324, select option 2
Representatives are available 24/7
National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520
Deliveries by courier:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States
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